Frequently Asked Questions (FAQ)

1. What kind of products do you make?

We design and manufacture custom 3D-printed car accessories, including cupholders, gauge pods, fog light ducts, and more. All parts are made with OEM-style fitment and durable materials.

2. Are your parts strong enough for daily use?

Yes! We use high-quality filaments, which are heat-resistant and durable enough for normal interior and exterior use. For special applications, we can print in even stronger materials on request.

3. Do you ship nationwide?

✅ Yes, we ship anywhere in South Africa via PUDO, PostNet, or Courier Guy.

  • Standard shipping: R50–R135

  • Free shipping for orders over R500

4. How long will it take to receive my order?

  • In-stock items: Ship within 1–2 working days

  • Made-to-order items: Allow 3–5 working days for printing + finishing

  • Delivery usually takes 1–4 days depending on your location

5. Can I collect locally?

Not yet, Unfortunately we do not offer collections currently.

6. Can you make custom parts?

We’re always open to custom requests! If you have a design in mind, contact us with details and we’ll see if it’s possible.

7. How do I install the parts?

Most parts are direct fit with simple clips or screws. We include basic installation tips, and you can always message us if you need help.

8. Do you offer returns or refunds?

Yes. If there’s any issue with your order, please contact us within 7 days of receiving it. We’ll replace the part or issue a refund if it’s defective or damaged during shipping.

9. What payment methods do you accept?

We accept:

  • ✅ PayFast (Card, SnapScan, Ozow)

  • ✅ EFT (Bank Transfer)

10. How do I contact you?

You can reach us via:
📧 outsiderbrands@gmail.com
📱 WhatsApp chat button on our website
Or use our Contact Us form and we’ll get back to you ASAP.